COVID-19 Response

Dear Valued Member,

With COVID-19 affecting so much of daily life, our team at Monmouth Federal Credit Union wants to reassure you that we are committed to being here for you – just like we always are. Our goal is to ensure the credit union services you depend on remain unaffected by the spread of the virus in our region, and we are working hard to make that happen. Your banking should continue to be easy, convenient, and available to you wherever you are and whenever you need it.

The health and wellbeing of our staff and members will always be our highest priority. So, while our branches remain open at this time, we will continue to monitor recommendations from the World Health Organization and both the state and federal Centers for Disease Control. In the meantime, Monmouth Federal Credit Union is taking several precautionary measures to ensure our branches remain safe environments, including enhanced cleaning of high-touch surfaces. Our staff is following all hygiene protocols pertaining to handwashing and use of hand sanitizers, and staff that have any form of exposure to COVID-19 or who are not feeling well, will be asked to stay home and seek medical care.

Our only request of our members is that if you have been exposed to someone showing symptoms of COVID-19, or if you are not feeling well, that you remain home and contact your doctor. The best way to limit the spread of this disease is to avoid human-to-human interaction with people who may be infected.

Fortunately, we also can serve you remotely through online banking and our mobile app. Using these tools, you can check balances, transfer funds, make bill payments, and deposit checks—all from the comfort of home. If you have not yet created an online banking account, you easily can enroll by going to https://monmouthfcu.cuview.net/User/AccessSignup/Start. If you have not downloaded our mobile app, look for Monmouth FCU Mobile Banking on the Apple or Android App Store. If you have questions about setting up online or mobile banking, one of our Member Service representatives can help walk you through this process.

Finally, if you or anyone in your family has been impacted by COVID-19 and need financial support, we are here to help. Our staff is ready to provide financial guidance and discuss solutions that may be available to you. For assistance, please reach out to our help desk at 207-933-2667 and ask for Charlene or Cathy.

Monmouth Federal Credit Union is always working to serve your financial needs and we hope our ongoing support during this difficult time will provide you with some comfort. We will continue to keep you updated and contact you as circumstances change.

As cases of coronavirus continue to spread across the globe, scammers are cashing in on people’s fears and uncertainty. The outbreak is a dream come true for cybercriminals who hope to illegally profit by offering fake cures, sending phishing emails, and organizing fraudulent fundraisers. There is currently no vaccine for coronavirus, so any offer for a cure should be an immediate red flag. Don’t click on any links from sources you don’t know, as a harmful virus could be uploaded onto your phone or computer. Many cybercriminals are sending emails that claim to be from the World Health Organization (WHO) or CDC . While the email may look trustworthy, the safest way to get up-to-date information is to go directly to the WHO or CDC websites. If you want to donate to coronavirus research and prevention fundraisers, do your homework and make sure the charity or crowdfunding website is legitimate.
In the event coronavirus cases rise in Maine and your local credit union’s branch closes temporarily, the money in your savings and checking accounts will remain safe and secure. For access to your funds, you can take advantage of online and mobile banking, Shared Branching, and the state’s largest surcharge-free ATM network.

Best regards,

Catherina Blais
President/CEO

COVID-19 Update: Our lobby will reopen on June 1st. Please review our new safety guidelines.Read More Here
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